Scam website

Cancelled my membership MONTHS ago and theyre still charging my card each month. My bank cant do anything about it except issue me a credit refund. I went to my profile on Emastered and tried deleting my card off my profile and it doesnt even let me do that. Horrible.

User's recommendation: Don’t use, they’ll keep charging you after cancellation.

SCAMMMERRRRRR

Their service might be good for some but they are just a scam.
Their policy clearly writes that all subscriptions can be cancelled within 14 days and 100% money will be refunded. I believed that and chose the 1 year package where it is billed monthly. After playing around with one or two audios, I didn't liked it much and tried to cancel the package but it then says its a 1 year package and even though cancelled, it will charge monthly for 1 year.

WORST EXPERIENCE I've ever faced. Why the hell don't mention that in their policy?????
Just waste of money and not useful.
Everytime my money gets deducted from my bank, I will the bad time when I opened its website.

Signed up for a year worth of mastering services in June of 2019. All was good. June of 2020 came, I decided not to fund my PayPal account to renew another year. We are in a pandemic after all. 6 months later, after having completely forgotten about them, they suddenly pull a year subscription from my PayPal.

I immediately filed a dispute with PayPal. This dispute was closed within 3 hours, so PayPal was no help.

I then spent literally an entire day trying to get a refund, just be given the run around over and over. They ended up giving me a 52 dollar refund, out of the 72 they pulled because PayPal apparently charged them. I don't believe this for a second, as PayPal had closed my dispute the day the payment went through saying the seller had the right to do what they did, because I had given them permission back in 2019.

The dispute was closed. An absolute scam!

Frauds and thieves

This company somehow been charging my account $21 for the past few months for services I never had or signed up for. I visited their site last year sometime or maybe longer and these people been charging my account. I wrote a complaint to the company no response, they have no contact numbers or any way to get in touch with anyone to resolve this matter. My next step is to contact the BBB and others who could help get answers and stop this fraudulent company. Stay away!! There are other companies that master for free

they continue to charge you even after you cancel. Do not use this site. I had to pay the full year subscription and at the end of it, they renewed it even after I cancelled.

Emastered are horrible

I canceled because I lost my job due to covid. It said my account was canceled but a week later they charged me. They said its because I was under contract so it goes through later well they should have specified that and at least be responsible for the one month. They did nothing and give me no respect and stupid answers that insinuate I'm an idiot. Never ever sign up here ever

They really need to be more transparent about the commitment period. Most people (like me) signed up to master a few tracks and see what the service is like. After I cancelled a few months later I realised I was still being billed. The person on the online chat cancelled my account and has assured me no other payments will be taken (we'll see). They were very clear and quite abrupt about the fact that they will not be refunding any money. Pretty shady tactics, reminds me of the old ringtone subscriptions that tricked millions of unsuspecting people in to subscriptions when they just wanted one ringtone.

TRIED PAYING FOR MONTHLY BUT GOT CHARGED FOR YEAR LETS SEE HOW GETTING MY MONEY BACK GOES!!!!!!

I cancel my account more than one year ago, but I was still charged couple days ago. When I access to my account, there is no yearly plan

they stole my money, offering 14 days of trial, the service is bad, so I canceled it the same day, they never returned the money and they did not give the proportional fee, they are thieves, DO NOT USE IT EVER. if I didn't cancel the annual plan with paypal they would still be charging me

Emastered took funds from my account for 4 months after I cancelled. They would not refund me &told me to take it to court. It was ******* I used the service for 1 month, cancelled in August and they continued to bill through January. I asked them about it and Smith said he would cancel the account but would not refund the money. After a series of email exchanges, he told me he would not cancel my subscription because he didn't have to and would continue to take money. I have not used the service since August and only used it once or twice then. My request was for a refund of **** dollars.


I would like a refund of the four months that was taken in amount of ***** They led me to believe that they cancelled the account. Smith acknowledges that in the email conversations.

These guys are absolute CROOKS. I had to stick out an annual plan for a year because they FAILED to mention anywhere that it was a monthly plan you CANNOT cancel!

Then kmce it was up, it was supposed to be cancelled, and they tried charging me $40 for a monthly membership. Sucks for them, I had my bank changed before. DO NOT DO BUSINESS WITH THESE GUYS. Go with landr or something instead.

Do not trust this company, I cancelled my account a year ago and they just charged my another $275, and are doing nothing in response to my request for a refund, outrageous!

Merchant restarted my service after I cancelled. I tried this service for a few weeks before canceling, due to a subpar mastering engine. I completed an exit survey and confirmed That I no longer had access to mastering songs. Within a months time I received a charge for a separate package that the merchant claims I signed up for, instead of cancelling - although I never used it again. He declined a refund on the new charge and will only cancel the "new" annual program, which I didn't sign up for, if I agree to some offer he is extending by email. I declined his offers and am working with my credit card provider.

You guys Kept charging me when I SPECIFICALLY said I wanted one month subscription and canceled that same month. You keep taking 30 dollars from my bank account and I will block you if you keep stealing my money AFTER I already canceled the account. Horrible service.

Hi, I have been trying to cancel my account with emastered for several months, but it has not allowed me. Every month you take out money from my account, it says I have over 200 days left of subscription. I am not sure what to do, but I am almost broke because of you guys. I have barely any money left. Please cancel my account once and for all and stop charging me. I do not want any issues, and I do not want to have to contact a lawyer. Thank you for your understanding in advance.

Enrolled in cancel-anytime service but instead got a similarly priced 12 month service. Company refuses to exchange and keeps taking $ every month. I tried to sign up for a 1 month, cancel-anytime digital mastering service to master my band's 10 song album. I knew I only needed a month to do it. Somehow, whether by my own error, via ambiguous and similar button choices on the company's website, or an error in their system, I got signed up for a similarly-priced-per-month service that lasts for a whole year and charges me every month. The company has no phone number and forces you to use a chat service to resolve issues. I was told that I could spend an additional $39 to switch to the cancel-anytime service and THEN cancel but that I could not be refunded anything spent so far. I waited until my next paycheck to do just that and was unable to get any response from the company via its chat service. I got charged again for the 12 month fee in the meantime. I tried again to contact the company via chat and this time was told that I cannot switch subscription services as I had been previously told I could! The company rep told me there was nothing I could do and they would not work with me to correct the problem. The company refuses to exchange products and keeps drafting money from my account every month.

This company is total fraud and a liar. They will fraudulently charge you more money.

On January, I started a premium plan and didn't get result as expected.

I canceled the plan. But it kept on charging me on my credit card of which I was unaware until April. So, when I talked with them, first of all, they don't have any customer service looks like one man is running the whole business. They will reply you after hours or sometimes days.

And they say I didn't cancel and I had commitment to pay, either I use the service or not. This is fraud.

I got with emastered because I thought they would be comnvient and says you can cancel anytime but they lock you in annually! I’ve tried to cancel but they will turn your subscription back on. I purchased a plan that I believed was a monthly charge but in smaller print had a yearly commitment. Even when you cancel you will be charged monthly. There is no way to contact them and they have bots that chat with you. Doesn’t answer anything. I had to go through my bank to change all my information so they couldn’t keep processing through my account because I now can not afford those payments. If you’re looking at emaster I do not recommend. They should also make it clear on the plan. That you really can’t cancel at anytime either. Horrible customer service.

My son was under impression he could cancel after 1 mo. Emastered charged on my card $180 which was for 1 yr. Co was contacted and reimbursed card $151 on 2/12. I now see $180 in march and $29 in april charges posted on my card. This was done without my permission. I believe my son talked to co. and they were to canceluse of my card.