Long story short, I messaged them to end my account and billing, and they said they would. But they’re still billing me monthly. Scam. Don’t use. Also their masters lower the quality of your music very badly. Made everything glitchy to the point I can’t play them.

There’s this site called emastered and long story short they have this money back guarantee policy so if you don’t like their service you can request membership cancelation, which I did. They told me the membership was canceled when I asked, fast forward 2 months they’ve been charging me monthly 27.99 usd and when I realized they were I filed a dispute, also I have screen shots of them saying the membership was canceled on 12/14/18 but PayPal is requesting more information from me now asking for the billing agreement where can I find this billing agreement I feel like I’ve provided all the evidence in the world with the screen shots etc, also emastered stops responding to me when I bring up the refund, they blocked my ability to online chat with them from the site, just very shady business I just want to be done with. What do I do

The service was not up to what they claim on the website. I cancelled within 14 days and they don’t wanna refund my money. I only mastered one track not 4. Stay away from deceptive company like this one.

Ridiculous company, got my money back as a "one time courtesy". But before that I was blamed for their shitty service. Smith told me I didn´t follow the guidelines which funny because there is not really a lot to do wrong on the interface. It is worth spending about 100€ on a professional mastering. An algorythm can not make such judgements as a human with profession ears. I strongly suggest you to tell them that you will contact the authorities, regarding their business as what they do is a scam, and in addition false marketing and if you do no receive your money back within 14 work days, you will take legal steps towards them . That is what I did, and it worked for me. Good Luck