Scam company

Its very sad how this operates. I don't know why google allow them to advertise. They take money even though you cancel. Its sad because it decent software but when they take money from poor people randomly many months after you cancel, its honestly hurtful. Shame on this business

Biggest piece of sheet in the world, do not sign up for this it’s impossible to cancel

I've cancelled my subscription several months ago and your company is still billing me for the subscription and what to know why and how I can properly and completely cancel it so I don't see your company try to steal money from me

Scam website

Cancelled my membership MONTHS ago and theyre still charging my card each month. My bank cant do anything about it except issue me a credit refund. I went to my profile on Emastered and tried deleting my card off my profile and it doesnt even let me do that. Horrible.

User's recommendation: Don’t use, they’ll keep charging you after cancellation.

If I could give them negative stars I would. Last month I paid for a subscription and received 10% off to try it out. Within one master or two I was just unsatisfied and unsubscribed the same day and never used it since. This morning they take $17.10 out of my bank account for subscription I no longer had. I sent them an email and they tell me. "However as a one time courtesy, we removed your contract and canceled your account but no refund will be issued. We apologize for the inconvenience and let me know if there's anything we can help." The thing is I did not have a subscription for them even charge for or cancel because it should have already been canceled a month ago and I should have gotten a refund now they owe me two refunds and not trying to give me anything

SCAMMMERRRRRR

Their service might be good for some but they are just a scam.
Their policy clearly writes that all subscriptions can be cancelled within 14 days and 100% money will be refunded. I believed that and chose the 1 year package where it is billed monthly. After playing around with one or two audios, I didn't liked it much and tried to cancel the package but it then says its a 1 year package and even though cancelled, it will charge monthly for 1 year.

WORST EXPERIENCE I've ever faced. Why the hell don't mention that in their policy?????
Just waste of money and not useful.
Everytime my money gets deducted from my bank, I will the bad time when I opened its website.

They just billed me after I cancelled the service a year ago while in the "trial period" I could get better results on my own using my recording software. Stay far far away from these crooks!! They need to be shut down!!

 I signed up and within seconds I felt this place was a scam. I started looking for a way to cancel and there was no where but to request it.

I said to hell with this place.....I didnt upload anything but a photo which im about to delete.......I also changed my email code since this place is deffinately a scam

they continue to charge you even after you cancel. Do not use this site. I had to pay the full year subscription and at the end of it, they renewed it even after I cancelled.

I cannot believe these guys haven't been shut down by the CFPB and the BCP already. This scam site lures you to get their monthly annual plan - Guaranteed or your money back strewn all across their site, then they hit you with unauthorized withdrawals after you have cancelled within their 14 day period. I was legitimately not happy with the quality of masters and wanted to cancel and use landr instead. These guys use unfair consumer practices and really don't GAF about their customers. If you are unfortunate enough to be caught in this scam trap, please don't let go of your money so easily - there is hope. I got my credit card to reverse all of the payments as a chargeback, they came back to refused it, I then sent correspondence to the CC company outlining how the site is set up to deceive you and forces you to buy a product you would never ever consider getting if you knew what their shoddy "Terms and Conditions" are. What a load of unethical crap. Whoever wrote their TOC, is as a waddled crook as these people are. The TOC is sneaky and any company who puts sneaky terms in their TOC, are not out there for your best interest. No company does this - even Adobe will return your money if you order your annual sub. If I go to Walmart, and I have a return, they take it - done. Shut these scammers down! Anyway, I got my money back and didn't have to shell out $300 for their crappy and useless service. Never used their masters on anything. It's 2020, companies like this shouldn't exist. ZERO STARS!

Emastered are horrible

I canceled because I lost my job due to covid. It said my account was canceled but a week later they charged me. They said its because I was under contract so it goes through later well they should have specified that and at least be responsible for the one month. They did nothing and give me no respect and stupid answers that insinuate I'm an idiot. Never ever sign up here ever

this is a scam don't subscribe cancellation isn't possible via the website. u have to email them and hope they really delete ur account

NEVER USE THIS SITE, YOU WILL GET TRAPPED AND WILL LOSE MONEY. I was never looking for any form of commitment, I was testing waters and made a mistake by subscribing to the wrong subscription apparently as I know I would never have tied myself into an annual thing knowing I was never serious about using any mastering tools like that. I contacted them and said I shouldn't be punished for this, I should not have money practically stolen from me after I cancel my 'subscription'. I would be passed to the billing team and from my guess, that's probably room for me to be ignored and scammed. After this, I have no idea where I stand with banking situations like this. I would like to try and get the bank transfers blocked from my account to prevent losing anymore money.

User's recommendation: DO NOT LINK ANY KIND OF BANK DETAIL TO THIS.

They really need to be more transparent about the commitment period. Most people (like me) signed up to master a few tracks and see what the service is like. After I cancelled a few months later I realised I was still being billed. The person on the online chat cancelled my account and has assured me no other payments will be taken (we'll see). They were very clear and quite abrupt about the fact that they will not be refunding any money. Pretty shady tactics, reminds me of the old ringtone subscriptions that tricked millions of unsuspecting people in to subscriptions when they just wanted one ringtone.

DO NOT USE. SCAMMERS. KEEP AUTO BILLING AFTER CANCELLING.

Had to click on 1 star to be able to comment. They ripped me off 160.00 after I had canceled my monthly plan. I tried to contact them and they told me that it costs them too much money to fix it and refused to refund. I would not recommend these guys in any way.

I would give ZERO stars if I could. Like many other users said, this company keeps taking money out of your account even when you try to cancel your plan, and even after you have stopped using their services. That's not all, they would not even consider giving a refund. I was charged a six additional months of $29.99 which totals $180.00, they would not even refund one or two months. I won't put what I think they are but this site, eMastered.com, and those behind it are a bunch of heartless moneygrabbers. Real nice way to be especially during this COVID-19 pandemic and everything else going on in the world. STAY FAR AWAY from EMASTERED.COM!!!
Their mastering service was not worth $29.00 a month, if you need to use a service like this use LANDR. They are a different group of people who treat their customer in a totally different manner.
Honest advice from an experienced user of this websites services.

They have a 14 days full refund policy if you're not satisfied with the service, which i was not. Needless to say after I cancelled there was no refund given and instead got signed up" for an annual monthly billed plan which I NEVER CHOSE! What a scam for a mediocre service.

User's recommendation: Stay Away.

I cancel my account more than one year ago, but I was still charged couple days ago. When I access to my account, there is no yearly plan

I needed to have one song mastered, and didn't realize I was obligated for a yearly subscription. Now I am paying ********* for a service I don't use. I had one song mastered months ago, and I thought that I would be able to opt out at any time. I have no need for this service, and only used it once - months ago. Now I am paying ********* continually. This is a scam, and I am incredibly disappointed.