They have a 14 days full refund policy if you're not satisfied with the service, which i was not. Needless to say after I cancelled there was no refund given and instead got signed up" for an annual monthly billed plan which I NEVER CHOSE! What a scam for a mediocre service.

User's recommendation: Stay Away.

SAY AWAY!!!!!

If I could give it a zero rating I could.
THIS IS SCAM. They keep takin money even if you have stopped using them.

Scam, Shady Business Tactics. Avoid.

Paid for an annual subscription. I cancelled the service (Received confirmation that it will not renew at the end), and they proceeded to renew the subscription anyway and tell me that I cannot be refunded for the unauthorized renewed subscription. These people are shady and do not run an honest or legitimate business.

Use Landr, instead. it sounds and works better, and they run a much stronger and more honest business.

Con job. I thought I would give eMastered a trail run. The year's subscription was $6 a month, the "monthly" subscription was $14, so I signed up for the latter because I didn't want to commit to a year. Too bad, the monthly fee signs you up for a year anyway. What?! So I asked to switch to a one month subscription, which turns out to be $34, but I had to press a special secret button to see that. So I asked for a complete refund, because you have a 14 day trial period, unless you've mastered more than 4 songs. Fair enough...but I had to master the SAME SONG more than 4 times because I couldn't get it sound anything other than loud and distorted, which apparently disqualified me. Customer service offered no acknowledgement of their very obvious attempt to fool people into parting with money, probably because they know their product is useless and it's the best they can hope for. AVOID THIS CRAP AND GET YOUR MUSIC PROPERLY MASTERED. I guess I'm a fool for thinking AI might have a good ear.

I was promised a refund from eMastered (after much arguing back and forth) because I wasn't happy with the results. They cancelled my account (with about nine months remaining) but never gave the refund, then ignored all further emails. Paypal wouldn't help either. You cannot trust a word this company says. Like many others have said, they are simply a scam outfit. AVOID.

Everyone involved with this synth is avoiding the AI part like it’s from Area 51

This is without a doubt one of the worst synths I've seen in a while. Couldn't be a more obvious sham of a product. Avoid like the plague as there are far better choices out there.

I already spoke with "Smith" several months before my contract ended AND cancelled my plan - but I am still being charged AND was auto-renewed DESPITE getting text confirmation from "Smith" that my plan was cancelled. I am now trying to get my refund for TWO months' worth of charges because I ensured cancellation many months ago. This is unacceptable. STAY AWAY FROM EMASTERED. SMITH: "Yes please cancel to avoid further billings. Please cancel before April 30, 2019" ME: "okay, ill do that now! I cancelled! Does it show on your end? I just want to ensure!" SMITH: "Yes it does. You will still be billed for the remaining 3 months in contract but at which point the plan will not be charged to renew on April 30. 2019."

Around May 2018, I ordered a monthly plan of $19 from them called Advanced Pro plan. They have other plans, one of which are for monthly and the other for annual. I knew I was not going to be needing this but only for the current month so I paid for the cheapest plan that was listed for months instead of the one for $29 a month.

Little did I notice the small print they added on part of their plans until now when I see it still charging on my bank account. They made it sound convincing that you'd get your money back if you don't like before 14 days but you have to look closely on their plans as it's all deceitful (esp. monthly plans).

Their so-called "Best Value" plan and the plan which costs lower than that called Advanced Plus are both in the monthly plan along with Professional. What gets me is the Professional plan states $29 billed monthly but for the rest, they trying to charge annually.

So what that means is that even though all those plans are monthly, they're being sly to continue charging customers even after which they try canceling and stating it's written under their terms as a 12 month "Contractual Subscription or commitment contract option." 

Most consumers are not gonna be looking into that. Like me, if I have known this I would not have purchased it, but because of how unorganized their plans are and they way they have it small print, I couldn't tell the difference either way whether I saw it or not prior to making the purchase. And now even though I've canceled this it still states I'd had to pay the additional monthly charges an annual commitment.

I've recently tried contacting support about this already and the only I could get in contact was this guy called Smith who pretends he is sympathetic about what happened by saying he apologizes for the inconvenience, yet the first then he does is ask me "what makes me think to quit?" I already knew right then and there that it's gonna be another fight so I went ahead and already disputed this with my bank.

So I told him to answer my question first regarding if the charges will stop appearing on this *** commitment they had fine-printed. A day later he replies, " Hi there,

Sorry to hear that you’re unsatisfied with your recent purchase. You purchased an Advanced Pro payment option, which split your annual payment of $220 into 12 monthly payments of $19 each. This is outlined clearly on our pricing page for the plan itself, as well as our terms of service on our website:

Please be guided with our Terms of Service https://emastered.com/terms

Multi-Month and Annual Contract, Automatic Renewals

eMastered offers a commitment contract option, which is paid monthly for twelve-month cycles ("Contractual Subscription"). Currently, these plans are called the Advanced Pro and Advanced Plus plans ("Advanced Plans"). A customer who purchases an Advanced Pro or Advanced Plus Plan is billed every 30 days for twelve full months ("Contract Term").

At the end of the Contract Term, Advanced Plans will renew automatically, and the payment method on file will automatically be re-charged with the same Contractual Subscription the customer initially purchased. This can only be avoided if the customer requests not to auto-renew, or cancels their Contractual Subscription before the contract is set to renew via their account settings within eMastered's website.

Advanced Plans are non-refundable, and by purchasing an Advanced Plan the customer agrees to the Contractual Subscription and Contract Terms outlined in our pricing page.

If a customer attempts to violate the terms of Contractual Subscriptions, such as disputing the recurring charges / issuing a chargeback with their bank or payments provider or other method, or even avoiding previously agreed upon payments for their Contractual Subscription, the customer will be responsible for all charges and fees incurred in resolving the unpaid debt amounts.

Let me know if there's anything else I can help you with!"   

So now the real truth is out. Not only was I gonna get charged back to back monthly as an annual commitment, but then it was gonna auto-renew itself unless I canceled before the next contract begins. How bogus is that?! 

I've already gone ahead to get issued a new card. I dare Smith to challenge me if he ever tries making me pay an unpaid debt. So I told him to go ahead and do whatever he has to do even deleting my account. But I know one thing, I know what I originally paid for and the customer is always right but since he doesn't want to do right by handling this in the right manner on how it should've now the truth is out there. AVOID THIS SCAM AT ALL COSTS!!! There are better services out there that give you audio remastering for free.