We have repeatedly requested cancellation and refund of at least 2 months worth of charges, got charged for another month and they refuse to comply. We signed my boyfriend up for a trial plan at approximately $8-$14/mo in July.I have been charged $26.10 three times. We have requested cancellation and refund after the second charge in September, provided the documentation and such that the company requested. We even informed then that he no longer has access to the email on the account. I tried again today, and now his emastered account says there is no plan attached, however I now want all 3 months refunded. They continue to give us the runaround and avoid providing the refund. I feel this is unacceptable and horrible business practice.

I already spoke with "Smith" several months before my contract ended AND cancelled my plan - but I am still being charged AND was auto-renewed DESPITE getting text confirmation from "Smith" that my plan was cancelled. I am now trying to get my refund for TWO months' worth of charges because I ensured cancellation many months ago. This is unacceptable. STAY AWAY FROM EMASTERED. SMITH: "Yes please cancel to avoid further billings. Please cancel before April 30, 2019" ME: "okay, ill do that now! I cancelled! Does it show on your end? I just want to ensure!" SMITH: "Yes it does. You will still be billed for the remaining 3 months in contract but at which point the plan will not be charged to renew on April 30. 2019."