False advertisement, scam against customers. I purchased an online service for music mastering on february/march 2019. With big letters at their website when you order it says"no commitment" and "cancel anytime". With smaller letters under it says you can get a refund within 14 days if not satisfied. I purchased monthly service and when trying to cancel, they claim it was an annual service with monthly fee. I still have 315 days left of my order worth approx. 300 dollars. I do not need this service and I don´t understand why anyone involved in the music business would need this for more than few months. This clearly is a freud.

I got with emastered because I thought they would be comnvient and says you can cancel anytime but they lock you in annually! I’ve tried to cancel but they will turn your subscription back on. I purchased a plan that I believed was a monthly charge but in smaller print had a yearly commitment. Even when you cancel you will be charged monthly. There is no way to contact them and they have bots that chat with you. Doesn’t answer anything. I had to go through my bank to change all my information so they couldn’t keep processing through my account because I now can not afford those payments. If you’re looking at emaster I do not recommend. They should also make it clear on the plan. That you really can’t cancel at anytime either. Horrible customer service.

My son was under impression he could cancel after 1 mo. Emastered charged on my card $180 which was for 1 yr. Co was contacted and reimbursed card $151 on 2/12. I now see $180 in march and $29 in april charges posted on my card. This was done without my permission. I believe my son talked to co. and they were to canceluse of my card.