Merchant restarted my service after I cancelled. I tried this service for a few weeks before canceling, due to a subpar mastering engine. I completed an exit survey and confirmed That I no longer had access to mastering songs. Within a months time I received a charge for a separate package that the merchant claims I signed up for, instead of cancelling - although I never used it again. He declined a refund on the new charge and will only cancel the "new" annual program, which I didn't sign up for, if I agree to some offer he is extending by email. I declined his offers and am working with my credit card provider.

I don't know if anybody uses an automated mastering service like LANDR or BandLab but anyway, the eMastered service broke into the soundware market a few days ago by releasing a subtractive synth called ATOM that supposedly uses AI to adapt to input from the musician.

The synth is ridiculously expensive, and the ATOM webpage makes some unfounded claims about the quality of their instrument.

if anybody from eMastered reads this thread, it's friggin' 2019 and this is not a product.

Here are most of the things you need to implement to have this plugin not suck in one convenient list:

A comprehensive manual, not a weak help section, that installs on the user's computer.
Brighten your damn interface.
Actual analog-modeled filters. Smooth out the zippering, fix the aliasing.
Have a modulation matrix with at least two slots.
Add modulation sources: the pitch and mod wheels, MIDI CC, et cetera.
Analog-modeled oscillators. Think about it.
A pulse-width knob, and PWM. You can't just have a square wave.
Add some oversampled oscillator sync. Consider adding oversampled FM and ring modulation.
Unison phase randomness control. No more pssshew.
Key-tracking, resonance, and drive on the oscillator filters.
Make it abundantly clear that you're supposed to modulate osc filters for normal poly sounds.
That probably means a complete reprogram of the presets.
Modulation system: either make it drag-and-drop like it says on your website, or don't claim it is.
Same with AI. Either implement it so it's noticeable, and provide documentation, or nix it.
Actually, I lied. just get rid of ALL your marketing copy. Start again when you've got a good synth.

And finally:
Release this for free because even when you've implemented all these things, it still won't be on par with Synth1.

False advertisement, scam against customers. I purchased an online service for music mastering on february/march 2019. With big letters at their website when you order it says"no commitment" and "cancel anytime". With smaller letters under it says you can get a refund within 14 days if not satisfied. I purchased monthly service and when trying to cancel, they claim it was an annual service with monthly fee. I still have 315 days left of my order worth approx. 300 dollars. I do not need this service and I don´t understand why anyone involved in the music business would need this for more than few months. This clearly is a freud.

eMastered uses deliberately misleading sales tactics when users sign up for their service. I signed up for what I thought was a pay-per-month option, as it was listed on the website under "Monthly Plans." Instead, it turned out to be a year-long contract. I only intended to use the service for the month of February. They also claim that you can cancel your plan anytime, but have not responded to my request to terminate my service and have continued to bill me.

The service was not up to what they claim on the website. I cancelled within 14 days and they don’t wanna refund my money. I only mastered one track not 4. Stay away from deceptive company like this one.

DO NOT USE - FRAUDULENT AND DECEPTIVE PRACTICES I joined eMastered on a one month, one-off plan, and used their service to master one track. The results were okay but nothing I felt I couldn't achieve myself, so I asked for my promised 'no questions asked' refund. They proceeded to ask numerous questions via email and forms, attempting to force explanations out of you and create opportunities for them to convince you to stay. They then promised to cancel my plan and not charge me anything else, ignoring my request for the advertised 'no questions asked refund'. After numerous emails requesting the refund, I am still without it. They now claim to have processed it and have directed me to contact my bank but, when I asked to see a receipt proving they have made the payment, they stopped answering my emails. DO NOT USE