Misleading, deceitful, and non cooperative I am very frustrated with Emastered. I thought I was signing up for a month of service, but instead it was a 12 mo contract that is paid every month. I contacted customer service, and they have refused to assist or work with me at all. They are manipulative and misleading.

Read the fine print because they are very misleading. I wanted to experiment and see if this service would be good for quick masters for videos, so I signed up for a monthly plan. A monthly plan I quickly realized is a year commitment. I wrote to support and they were unhelpful and unapologetic. When I told them, as a self employed musician, that $29 a month for a year toward something I am not even using was something I couldn’t afford, they didn’t offer any solutions. *** you, eMastered. I am on my last month and you have taken my money all year. A company who claims to support musician’s interests. I am blocking you on my end from charging me for another year and I have made sure to screenshot that I did cancel my subscription.

Deceitful advertising practices. I purchased the $29 monthly plan only to find out when I wanted to cancel it that I will continues to be billed monthly as the terms and conditions applied to an annual commitment of $29x12. This website advertises being able to cancel anytime no hassle no questions asked, with no other indicators as to what that specifically applies to. When trying to resolve this with the company, they offered only about the terms and conditions. ********* was rude via online messenger from the site, and could only seem to repeat the terms and conditions. This is misleading and could cause a lot of people issues as to the fact, like the red light cameras, can you really prove who is at the wheel? If at time of purchase, anyone could of processed that payment using someones elses payment method, how then could a company implore such a devious contract amongst customers that when they want to cancel, they cant. This website should be shutdown.

eMastered uses deliberately misleading sales tactics when users sign up for their service. I signed up for what I thought was a pay-per-month option, as it was listed on the website under "Monthly Plans." Instead, it turned out to be a year-long contract. I only intended to use the service for the month of February. They also claim that you can cancel your plan anytime, but have not responded to my request to terminate my service and have continued to bill me.

A week ago I came across a website called emastered.com. It offers online mixing and mastering of music for its customers. There's an option to try out the program on the home page for free, and listen to a sample of the newly mastered version of the song you submitted. I decided to purchase one of the deals on this website. The deal I agreed to is described on the website as the "$15/month Professional" plan. I purchased this deal and began to use the program only to find out I wasn't happy with the results. So, I then cancelled my subscription to the plan. A few days later I was notified that my bank account had been overdrawn because of a loss of $180. I come to find out that this transaction was from the e-mastered website. I go to check the website to find out that there's a small fine print under the $15/month deal that reads "$180 billed annually". This website offers an online chat that connects you to someone that does customer service for the online product. I ask this system why the deal says "$15/month" in big bold print if they're just going to take $180 instead? Why not have the deal just say "$180/year". The person in customer service said that the deal was presented in such fashion to show how much money I would be saving compared to the other deals the website offered. Even though I cancelled my subscription to the site and cancelled my card I was told that I would not be able to receive a refund because I have used the program more than the allowed limit in order to receive a refund (which I am aware of and don't have an issue with). But, I'm not expecting a refund for that reason. I want a refund because of the purposely misleading titles of the offers on this site. I've even read other complaints online about this company for the same reasons as what I've experience with them and now I know that I'm not alone.