They will hoax you into a yearly commitment after you cancel. They have their service listed in “monthly billing” tab but it’s for a year. They don’t care when you complain. The service isn’t bad but they are deceptive and scam you out of more money. Been trying to cancel forever and keep getting billed. I am reporting them to the BBB and have taken up a complaint with my credit card company.

All of the one star reviews are very VERY accurate. The product itself isn’t a scam but the way they conduct their business DEFINITELY a scam. If you notice, most of the complaints here are regarding Billings. I agree 100%. Just experienced it. Never giving these guys any more business. Stay away

Frauds and thieves

This company somehow been charging my account $21 for the past few months for services I never had or signed up for. I visited their site last year sometime or maybe longer and these people been charging my account. I wrote a complaint to the company no response, they have no contact numbers or any way to get in touch with anyone to resolve this matter. My next step is to contact the BBB and others who could help get answers and stop this fraudulent company. Stay away!! There are other companies that master for free

I signed up for a year and they auto billed me for a 2nd year and when I complained the person I chatted with said "It was clearly in the terms of service!" yeah he used an exclamation point. what a scam.

False Advertising, Fraud, and theft. This company is a crooked shady scam operation. I purchased the 29 a month plan under bieng able to cancel anytime. When I decided I no longer wanted their service, I requested a cancel and I removed my debit card PayPal option on their website because a debit card via PayPal is the only way to use a debit card as I could not use a credit card. They still removed my money from my card despite this. When I emailed ***** ******* about my request and my pay option removal, he said that I could not cancel, no refund will be given, and that it is a contract and I should just maximize the use of the engine a year is up. I told him they cannot force me to stay with their company and they cannot use my card unauthorized. He responded with the same answer saying I cannot cancel and they will be taking money out every month. I disputed it and eventually got my refund. After this, I terminated the billing agreement on PayPal between me and eMastered on June 15th with the assistance of a PayPal agent. I received a email confirmation stating the billing agreement has been and eMastered can no longer use my card information legally. Despite this, they attempted to remove money from my card 5 times throughout July but was unable because of insufficient funds and this is something I found out later. A couple of days ago they succeeded in removing money from my card. I emailed ***** ******* about refunding my money because I terminated the billing contract and I attached the document to the email. He response claimed they will not process a refund or cancel the account. I spent hours on the phone with my card company and PayPal about this issue. I spoke to a PayPal supervisor who did not see the charge as eMastered and Smith Carlson found a way under the security protocols in the system to remove money from my card again. The supervisor checked out their account and found fraudulent activity by name not being present even though the transaction was made with my card information. The supervisor even said what he saw of their account was disturbing and alarming. The supervisor filed a complaint and they are bieng investigated as well as with my card company. They have multiple complaints on the Better Business Bureau of the same thing. Do not use this company. ***** ******* and eMastered is a scam.

A week ago I came across a website called emastered.com. It offers online mixing and mastering of music for its customers. There's an option to try out the program on the home page for free, and listen to a sample of the newly mastered version of the song you submitted. I decided to purchase one of the deals on this website. The deal I agreed to is described on the website as the "$15/month Professional" plan. I purchased this deal and began to use the program only to find out I wasn't happy with the results. So, I then cancelled my subscription to the plan. A few days later I was notified that my bank account had been overdrawn because of a loss of $180. I come to find out that this transaction was from the e-mastered website. I go to check the website to find out that there's a small fine print under the $15/month deal that reads "$180 billed annually". This website offers an online chat that connects you to someone that does customer service for the online product. I ask this system why the deal says "$15/month" in big bold print if they're just going to take $180 instead? Why not have the deal just say "$180/year". The person in customer service said that the deal was presented in such fashion to show how much money I would be saving compared to the other deals the website offered. Even though I cancelled my subscription to the site and cancelled my card I was told that I would not be able to receive a refund because I have used the program more than the allowed limit in order to receive a refund (which I am aware of and don't have an issue with). But, I'm not expecting a refund for that reason. I want a refund because of the purposely misleading titles of the offers on this site. I've even read other complaints online about this company for the same reasons as what I've experience with them and now I know that I'm not alone.