Frauds and thieves

This company somehow been charging my account $21 for the past few months for services I never had or signed up for. I visited their site last year sometime or maybe longer and these people been charging my account. I wrote a complaint to the company no response, they have no contact numbers or any way to get in touch with anyone to resolve this matter. My next step is to contact the BBB and others who could help get answers and stop this fraudulent company. Stay away!! There are other companies that master for free

I have been scammed by this company

They trick you into paying monthly for "annual plan" with extremely confusing payment agreements.

They make it impossible to check your status on your monthly payments, and they make it impossible to cancel your membership without cancelling it outright.

I have had so many charges from this company that I was not aware of because they do not make it clear.

Please avoid the fraud and do not purchase from this corrupt fraudulent company, if you can even call it that, im pretty sure its just one person running a scam shop.

False Advertising, Fraud, and theft. This company is a crooked shady scam operation. I purchased the 29 a month plan under bieng able to cancel anytime. When I decided I no longer wanted their service, I requested a cancel and I removed my debit card PayPal option on their website because a debit card via PayPal is the only way to use a debit card as I could not use a credit card. They still removed my money from my card despite this. When I emailed ***** ******* about my request and my pay option removal, he said that I could not cancel, no refund will be given, and that it is a contract and I should just maximize the use of the engine a year is up. I told him they cannot force me to stay with their company and they cannot use my card unauthorized. He responded with the same answer saying I cannot cancel and they will be taking money out every month. I disputed it and eventually got my refund. After this, I terminated the billing agreement on PayPal between me and eMastered on June 15th with the assistance of a PayPal agent. I received a email confirmation stating the billing agreement has been and eMastered can no longer use my card information legally. Despite this, they attempted to remove money from my card 5 times throughout July but was unable because of insufficient funds and this is something I found out later. A couple of days ago they succeeded in removing money from my card. I emailed ***** ******* about refunding my money because I terminated the billing contract and I attached the document to the email. He response claimed they will not process a refund or cancel the account. I spent hours on the phone with my card company and PayPal about this issue. I spoke to a PayPal supervisor who did not see the charge as eMastered and Smith Carlson found a way under the security protocols in the system to remove money from my card again. The supervisor checked out their account and found fraudulent activity by name not being present even though the transaction was made with my card information. The supervisor even said what he saw of their account was disturbing and alarming. The supervisor filed a complaint and they are bieng investigated as well as with my card company. They have multiple complaints on the Better Business Bureau of the same thing. Do not use this company. ***** ******* and eMastered is a scam.

This company is total fraud and a liar. They will fraudulently charge you more money.

On January, I started a premium plan and didn't get result as expected.

I canceled the plan. But it kept on charging me on my credit card of which I was unaware until April. So, when I talked with them, first of all, they don't have any customer service looks like one man is running the whole business. They will reply you after hours or sometimes days.

And they say I didn't cancel and I had commitment to pay, either I use the service or not. This is fraud.

False advertisement, scam against customers. I purchased an online service for music mastering on february/march 2019. With big letters at their website when you order it says"no commitment" and "cancel anytime". With smaller letters under it says you can get a refund within 14 days if not satisfied. I purchased monthly service and when trying to cancel, they claim it was an annual service with monthly fee. I still have 315 days left of my order worth approx. 300 dollars. I do not need this service and I don´t understand why anyone involved in the music business would need this for more than few months. This clearly is a freud.

Just felt it's time I updated this review. I honestly did not expect to get this much attention and comments from this.

I just didn't have as much time to update due to my personal life with work. Since the time of this original review after I had got issued a new card, I've stopped being charged from the site. Although judging by the new reviews, it appears that Smith still has not yet resolved this issue or gone about changing the annual pricing from the monthly plans ever since revisiting the site. The only thing different is the pricing cost on plans such as the Advanced Pro and Plus.So my advice to anyone who's still also experiencing the same issue is to just get a new card.

Because it won't let you remove your credit or debit card from your account. If you've used PayPal as your payment method then file a dispute to get a refund so PayPal can also block any more future charges. After you do that, once your subscription is over it will automatically decline the card since that's the only saved in their system. The only thing Smith can do at that point is to try emailing you to ask if you can update your payment method on file or he'll give you some sort of discount as his way of bribing you.

I don't even respond to his messages anymore.

He has already lost.But I'm sure as *** not going back after my experience. Hopefully at least, for now, the more reviews that are being posted about this site, the more the exposure about this fraud company as people will become informed before they make another purchase from this site as I did.