False Advertising, Fraud, and theft. This company is a crooked shady scam operation. I purchased the 29 a month plan under bieng able to cancel anytime. When I decided I no longer wanted their service, I requested a cancel and I removed my debit card PayPal option on their website because a debit card via PayPal is the only way to use a debit card as I could not use a credit card. They still removed my money from my card despite this. When I emailed ***** ******* about my request and my pay option removal, he said that I could not cancel, no refund will be given, and that it is a contract and I should just maximize the use of the engine a year is up. I told him they cannot force me to stay with their company and they cannot use my card unauthorized. He responded with the same answer saying I cannot cancel and they will be taking money out every month. I disputed it and eventually got my refund. After this, I terminated the billing agreement on PayPal between me and eMastered on June 15th with the assistance of a PayPal agent. I received a email confirmation stating the billing agreement has been and eMastered can no longer use my card information legally. Despite this, they attempted to remove money from my card 5 times throughout July but was unable because of insufficient funds and this is something I found out later. A couple of days ago they succeeded in removing money from my card. I emailed ***** ******* about refunding my money because I terminated the billing contract and I attached the document to the email. He response claimed they will not process a refund or cancel the account. I spent hours on the phone with my card company and PayPal about this issue. I spoke to a PayPal supervisor who did not see the charge as eMastered and Smith Carlson found a way under the security protocols in the system to remove money from my card again. The supervisor checked out their account and found fraudulent activity by name not being present even though the transaction was made with my card information. The supervisor even said what he saw of their account was disturbing and alarming. The supervisor filed a complaint and they are bieng investigated as well as with my card company. They have multiple complaints on the Better Business Bureau of the same thing. Do not use this company. ***** ******* and eMastered is a scam.

Hey fellow producers, I've been getting served some ads for an "AI-powered synth plugin" called Atom by a company called #emastered, so I did a little research it looks like it's basically false advertising designed to trick unexperienced artists. Don't let anyone fall for it!

They advertise a cancel anytime-no hassle and no questions asked on memberships but fail to acknowledge only for the $39.99 plan. There are no indications to any obligations for the year other than the "annual commitment" under the plan. Of course they get you in the fine print, but when youre looking for a fast service that says you can cancel anytime, you tend to think its carrying over to the fine print, and you press submit payment a little to fast to know otherwise. This is called false advertising and technically, legally, you could take this to court as they mislead you into buying their plans with minimal upfront information. They do this with timeshares, so I suggest just changing your banking information, i.e get a new card so they cant take your money.

False advertisement, scam against customers. I purchased an online service for music mastering on february/march 2019. With big letters at their website when you order it says"no commitment" and "cancel anytime". With smaller letters under it says you can get a refund within 14 days if not satisfied. I purchased monthly service and when trying to cancel, they claim it was an annual service with monthly fee. I still have 315 days left of my order worth approx. 300 dollars. I do not need this service and I don´t understand why anyone involved in the music business would need this for more than few months. This clearly is a freud.

Ridiculous company, got my money back as a "one time courtesy". But before that I was blamed for their shitty service. Smith told me I didn´t follow the guidelines which funny because there is not really a lot to do wrong on the interface. It is worth spending about 100€ on a professional mastering. An algorythm can not make such judgements as a human with profession ears. I strongly suggest you to tell them that you will contact the authorities, regarding their business as what they do is a scam, and in addition false marketing and if you do no receive your money back within 14 work days, you will take legal steps towards them . That is what I did, and it worked for me. Good Luck