Frauds and thieves

This company somehow been charging my account $21 for the past few months for services I never had or signed up for. I visited their site last year sometime or maybe longer and these people been charging my account. I wrote a complaint to the company no response, they have no contact numbers or any way to get in touch with anyone to resolve this matter. My next step is to contact the BBB and others who could help get answers and stop this fraudulent company. Stay away!! There are other companies that master for free

False Advertising, Fraud, and theft. This company is a crooked shady scam operation. I purchased the 29 a month plan under bieng able to cancel anytime. When I decided I no longer wanted their service, I requested a cancel and I removed my debit card PayPal option on their website because a debit card via PayPal is the only way to use a debit card as I could not use a credit card. They still removed my money from my card despite this. When I emailed ***** ******* about my request and my pay option removal, he said that I could not cancel, no refund will be given, and that it is a contract and I should just maximize the use of the engine a year is up. I told him they cannot force me to stay with their company and they cannot use my card unauthorized. He responded with the same answer saying I cannot cancel and they will be taking money out every month. I disputed it and eventually got my refund. After this, I terminated the billing agreement on PayPal between me and eMastered on June 15th with the assistance of a PayPal agent. I received a email confirmation stating the billing agreement has been and eMastered can no longer use my card information legally. Despite this, they attempted to remove money from my card 5 times throughout July but was unable because of insufficient funds and this is something I found out later. A couple of days ago they succeeded in removing money from my card. I emailed ***** ******* about refunding my money because I terminated the billing contract and I attached the document to the email. He response claimed they will not process a refund or cancel the account. I spent hours on the phone with my card company and PayPal about this issue. I spoke to a PayPal supervisor who did not see the charge as eMastered and Smith Carlson found a way under the security protocols in the system to remove money from my card again. The supervisor checked out their account and found fraudulent activity by name not being present even though the transaction was made with my card information. The supervisor even said what he saw of their account was disturbing and alarming. The supervisor filed a complaint and they are bieng investigated as well as with my card company. They have multiple complaints on the Better Business Bureau of the same thing. Do not use this company. ***** ******* and eMastered is a scam.

At the time I signed up I thought I was picking a monthly plan with no commitment. I tried to cancel 3 weeks later and the owner (who appears to be the only employee) told me I chose a plan with an annual recurring monthly payment and that basically I was out of luck because he won't cancel my plan until the year is over. He keeps pointing me to their "Terms of Service" page on the website and refuses to talk to me any longer. This is also all over online chat because the company doesn't have a phone number, email or a physical address and the only support is online chat when he's available.

When I signed up there was no prompts that you read the terms and accept them. No buttons to click to confirm anything and they didn't even send me a receipt for the transaction at all let alone a receipt that showed the terms. I keep telling him I would have contacted immediately and canceled if it was more clear but again he won't even communicate and just keeps telling me that I entered a legal contract with him and that's the end of the story.

None of this seems fair to me. It's bad business and it seems deceptive to me. Do I have any legal rights? I am in CA and so is the business. Of course they have no address on their site and they aren't registered with BBB and when I asked him for the legal name and address of his business he ignored me but from his Linkedin profile I know he's in Los Angeles (which conveniently is where I live). What are my next steps. This is over a $20/mo subscription so I don't want to pay more legal fees then it's worth but at this point he has pissed me off so badly that I want to do anything I can to make his life difficult and put him out of business.