They will hoax you into a yearly commitment after you cancel. They have their service listed in “monthly billing” tab but it’s for a year. They don’t care when you complain. The service isn’t bad but they are deceptive and scam you out of more money. Been trying to cancel forever and keep getting billed. I am reporting them to the BBB and have taken up a complaint with my credit card company.

I cannot believe these guys haven't been shut down by the CFPB and the BCP already. This scam site lures you to get their monthly annual plan - Guaranteed or your money back strewn all across their site, then they hit you with unauthorized withdrawals after you have cancelled within their 14 day period. I was legitimately not happy with the quality of masters and wanted to cancel and use landr instead. These guys use unfair consumer practices and really don't GAF about their customers. If you are unfortunate enough to be caught in this scam trap, please don't let go of your money so easily - there is hope. I got my credit card to reverse all of the payments as a chargeback, they came back to refused it, I then sent correspondence to the CC company outlining how the site is set up to deceive you and forces you to buy a product you would never ever consider getting if you knew what their shoddy "Terms and Conditions" are. What a load of unethical crap. Whoever wrote their TOC, is as a waddled crook as these people are. The TOC is sneaky and any company who puts sneaky terms in their TOC, are not out there for your best interest. No company does this - even Adobe will return your money if you order your annual sub. If I go to Walmart, and I have a return, they take it - done. Shut these scammers down! Anyway, I got my money back and didn't have to shell out $300 for their crappy and useless service. Never used their masters on anything. It's 2020, companies like this shouldn't exist. ZERO STARS!

The service was not up to what they claim on the website. I cancelled within 14 days and they don’t wanna refund my money. I only mastered one track not 4. Stay away from deceptive company like this one.

DO NOT USE - FRAUDULENT AND DECEPTIVE PRACTICES I joined eMastered on a one month, one-off plan, and used their service to master one track. The results were okay but nothing I felt I couldn't achieve myself, so I asked for my promised 'no questions asked' refund. They proceeded to ask numerous questions via email and forms, attempting to force explanations out of you and create opportunities for them to convince you to stay. They then promised to cancel my plan and not charge me anything else, ignoring my request for the advertised 'no questions asked refund'. After numerous emails requesting the refund, I am still without it. They now claim to have processed it and have directed me to contact my bank but, when I asked to see a receipt proving they have made the payment, they stopped answering my emails. DO NOT USE

The other reviewers are correct. I thought I would try it out for $15 a month to see if I like it. It says "CANCEL AT ANY TIME".... "NO QUESTIONS ASKED". As soon as I clicked the monthly $15 option, my credit card (PayPal) was charged $180.00. I then tried the mastering service on 4 separate songs and after comparing them to the originals, I didn't notice any difference in the quality of the songs. I decided that this program would not be worth it for me so I decided to cancel my subscription. The next day, when I pulled up my account, I found out the ONLY way to get support is to do their chat box with "SMITH". I said that I wanted to cancel my account. He asked why. (No questions asked). I told him I didn't see the difference in my songs after using the service. He told me that I couldn't cancel. (Cancel at any time). He said that I should have tried out the service with "LESS than 4 songs" and that the $15 a month charge was only that good if you bought a year subscription. I told him to please charge me for the 4 songs and end this. He said I could keep the $180 program or get charged $39 for a monthly fee. I just wanted to end this so I chose the $39 monthly fee. He said I would get my $141 refund within 5 - 7 business days. Of course, it never came and and now 25 days later, I have called PayPal (where the transaction happened) and they have refunded my $141.00. PayPal has also assured me that Emastered is blocked from ever charging me again. PayPal is my hero. They have been wonderful to deal with.

At the time I signed up I thought I was picking a monthly plan with no commitment. I tried to cancel 3 weeks later and the owner (who appears to be the only employee) told me I chose a plan with an annual recurring monthly payment and that basically I was out of luck because he won't cancel my plan until the year is over. He keeps pointing me to their "Terms of Service" page on the website and refuses to talk to me any longer. This is also all over online chat because the company doesn't have a phone number, email or a physical address and the only support is online chat when he's available.

When I signed up there was no prompts that you read the terms and accept them. No buttons to click to confirm anything and they didn't even send me a receipt for the transaction at all let alone a receipt that showed the terms. I keep telling him I would have contacted immediately and canceled if it was more clear but again he won't even communicate and just keeps telling me that I entered a legal contract with him and that's the end of the story.

None of this seems fair to me. It's bad business and it seems deceptive to me. Do I have any legal rights? I am in CA and so is the business. Of course they have no address on their site and they aren't registered with BBB and when I asked him for the legal name and address of his business he ignored me but from his Linkedin profile I know he's in Los Angeles (which conveniently is where I live). What are my next steps. This is over a $20/mo subscription so I don't want to pay more legal fees then it's worth but at this point he has pissed me off so badly that I want to do anything I can to make his life difficult and put him out of business.