Merchant restarted my service after I cancelled. I tried this service for a few weeks before canceling, due to a subpar mastering engine. I completed an exit survey and confirmed That I no longer had access to mastering songs. Within a months time I received a charge for a separate package that the merchant claims I signed up for, instead of cancelling - although I never used it again. He declined a refund on the new charge and will only cancel the "new" annual program, which I didn't sign up for, if I agree to some offer he is extending by email. I declined his offers and am working with my credit card provider.