Scam website

Cancelled my membership MONTHS ago and theyre still charging my card each month. My bank cant do anything about it except issue me a credit refund. I went to my profile on Emastered and tried deleting my card off my profile and it doesnt even let me do that. Horrible.

User's recommendation: Don’t use, they’ll keep charging you after cancellation.

We have repeatedly requested cancellation and refund of at least 2 months worth of charges, got charged for another month and they refuse to comply. We signed my boyfriend up for a trial plan at approximately $8-$14/mo in July.I have been charged $26.10 three times. We have requested cancellation and refund after the second charge in September, provided the documentation and such that the company requested. We even informed then that he no longer has access to the email on the account. I tried again today, and now his emastered account says there is no plan attached, however I now want all 3 months refunded. They continue to give us the runaround and avoid providing the refund. I feel this is unacceptable and horrible business practice.

You guys Kept charging me when I SPECIFICALLY said I wanted one month subscription and canceled that same month. You keep taking 30 dollars from my bank account and I will block you if you keep stealing my money AFTER I already canceled the account. Horrible service.

I got with emastered because I thought they would be comnvient and says you can cancel anytime but they lock you in annually! I’ve tried to cancel but they will turn your subscription back on. I purchased a plan that I believed was a monthly charge but in smaller print had a yearly commitment. Even when you cancel you will be charged monthly. There is no way to contact them and they have bots that chat with you. Doesn’t answer anything. I had to go through my bank to change all my information so they couldn’t keep processing through my account because I now can not afford those payments. If you’re looking at emaster I do not recommend. They should also make it clear on the plan. That you really can’t cancel at anytime either. Horrible customer service.

BEWARE Of Emastered. They steal your money if you cancel. I have a huge email chain I can provide anyone. The email is between me and their main rep. I asked if I could cancel my yearly membership’s auto renew. When I asked this I was told they would keep my money for the year and cancel me entirely. I still had 9 months left on my yearly I had paid for. They canceled my 9 months without asking after and Im out nearly 200 dollars. Ive been working trying to see if I can get it back since they shouldn’t steal my remaining 9 months. here is what I recieved…

From eMaster’s Main Rep…

We are not stealing your money.

Read the terms of service and you acknowledge this at check out when you purchase the plan.

As stated on our terms:

Annual Plus and Annual Professional accounts are billed immediately and are not refundable. IN THE CASE OF A CANCELLATION OR DOWNGRADE OF A Professional OR Plus PLAN NO REFUND WILL BE ISSUED FOR PARTIAL YEARS OR PARTIAL MONTHS. You may cancel your Plus or Professional accounts at any time however, and the cancellation will be instant.

This does not tell you you can’t cancel autopay without loosing all of your money and months you paid for.

Long story short…. If you want to use online mastering use LANDR or any other. LANDR is chosen in blind tests with real Mastering engineers about 80% over eMastered. LANDR is only chosen 4% less than a professional master engineer in a blind test.

Don’t get the company (remastered) with worse results, same price, horrible customer service, and will steal your money should you decide they shouldn’t auto charge your card. BTW they charge your card nearly a month in advance so if you cancel you lose a month you paid for.

LANDR has no penalties to cancel and you get the rest of the time you paid for without them sending vindictive emails.

Ozone 8 is also chosen far more often then eMastered mixes are. Plus you can rent to own through Splice or Sweetwater for cheaper than eMaster will charge you for an inferior product with the added plus of not being stolen from when you realize Ozone or LANDR get much better results.

eMastered is a SCAM! They lure people in to pay for an annual plan, offer a 14 day satisfaction guarantee and do not fulfill their end of the deal. I tried mastering with these guys, and after going through 3 tracks, they all sounded horrible. I asked for a refund and to cancel the subscription within the 14 day period. They then proceeded to continue charging me a monthly payment. I would never recommend eMastered or their services and their client service is dodgy at best. I have never dealt with a poorly run company which is out there to prey on unsuspecting people. The Universe always has a way to balance itself out.