There’s this site called emastered and long story short they have this money back guarantee policy so if you don’t like their service you can request membership cancelation, which I did. They told me the membership was canceled when I asked, fast forward 2 months they’ve been charging me monthly 27.99 usd and when I realized they were I filed a dispute, also I have screen shots of them saying the membership was canceled on 12/14/18 but PayPal is requesting more information from me now asking for the billing agreement where can I find this billing agreement I feel like I’ve provided all the evidence in the world with the screen shots etc, also emastered stops responding to me when I bring up the refund, they blocked my ability to online chat with them from the site, just very shady business I just want to be done with. What do I do