Enrolled in cancel-anytime service but instead got a similarly priced 12 month service. Company refuses to exchange and keeps taking $ every month. I tried to sign up for a 1 month, cancel-anytime digital mastering service to master my band's 10 song album. I knew I only needed a month to do it. Somehow, whether by my own error, via ambiguous and similar button choices on the company's website, or an error in their system, I got signed up for a similarly-priced-per-month service that lasts for a whole year and charges me every month. The company has no phone number and forces you to use a chat service to resolve issues. I was told that I could spend an additional $39 to switch to the cancel-anytime service and THEN cancel but that I could not be refunded anything spent so far. I waited until my next paycheck to do just that and was unable to get any response from the company via its chat service. I got charged again for the 12 month fee in the meantime. I tried again to contact the company via chat and this time was told that I cannot switch subscription services as I had been previously told I could! The company rep told me there was nothing I could do and they would not work with me to correct the problem. The company refuses to exchange products and keeps drafting money from my account every month.