The service was not up to what they claim on the website. I cancelled within 14 days and they don’t wanna refund my money. I only mastered one track not 4. Stay away from deceptive company like this one.

Ridiculous company, got my money back as a "one time courtesy". But before that I was blamed for their shitty service. Smith told me I didn´t follow the guidelines which funny because there is not really a lot to do wrong on the interface. It is worth spending about 100€ on a professional mastering. An algorythm can not make such judgements as a human with profession ears. I strongly suggest you to tell them that you will contact the authorities, regarding their business as what they do is a scam, and in addition false marketing and if you do no receive your money back within 14 work days, you will take legal steps towards them . That is what I did, and it worked for me. Good Luck

Just felt it's time I updated this review. I honestly did not expect to get this much attention and comments from this.

I just didn't have as much time to update due to my personal life with work. Since the time of this original review after I had got issued a new card, I've stopped being charged from the site. Although judging by the new reviews, it appears that Smith still has not yet resolved this issue or gone about changing the annual pricing from the monthly plans ever since revisiting the site. The only thing different is the pricing cost on plans such as the Advanced Pro and Plus.So my advice to anyone who's still also experiencing the same issue is to just get a new card.

Because it won't let you remove your credit or debit card from your account. If you've used PayPal as your payment method then file a dispute to get a refund so PayPal can also block any more future charges. After you do that, once your subscription is over it will automatically decline the card since that's the only saved in their system. The only thing Smith can do at that point is to try emailing you to ask if you can update your payment method on file or he'll give you some sort of discount as his way of bribing you.

I don't even respond to his messages anymore.

He has already lost.But I'm sure as *** not going back after my experience. Hopefully at least, for now, the more reviews that are being posted about this site, the more the exposure about this fraud company as people will become informed before they make another purchase from this site as I did.

DO NOT USE - FRAUDULENT AND DECEPTIVE PRACTICES I joined eMastered on a one month, one-off plan, and used their service to master one track. The results were okay but nothing I felt I couldn't achieve myself, so I asked for my promised 'no questions asked' refund. They proceeded to ask numerous questions via email and forms, attempting to force explanations out of you and create opportunities for them to convince you to stay. They then promised to cancel my plan and not charge me anything else, ignoring my request for the advertised 'no questions asked refund'. After numerous emails requesting the refund, I am still without it. They now claim to have processed it and have directed me to contact my bank but, when I asked to see a receipt proving they have made the payment, they stopped answering my emails. DO NOT USE

The other reviewers are correct. I thought I would try it out for $15 a month to see if I like it. It says "CANCEL AT ANY TIME".... "NO QUESTIONS ASKED". As soon as I clicked the monthly $15 option, my credit card (PayPal) was charged $180.00. I then tried the mastering service on 4 separate songs and after comparing them to the originals, I didn't notice any difference in the quality of the songs. I decided that this program would not be worth it for me so I decided to cancel my subscription. The next day, when I pulled up my account, I found out the ONLY way to get support is to do their chat box with "SMITH". I said that I wanted to cancel my account. He asked why. (No questions asked). I told him I didn't see the difference in my songs after using the service. He told me that I couldn't cancel. (Cancel at any time). He said that I should have tried out the service with "LESS than 4 songs" and that the $15 a month charge was only that good if you bought a year subscription. I told him to please charge me for the 4 songs and end this. He said I could keep the $180 program or get charged $39 for a monthly fee. I just wanted to end this so I chose the $39 monthly fee. He said I would get my $141 refund within 5 - 7 business days. Of course, it never came and and now 25 days later, I have called PayPal (where the transaction happened) and they have refunded my $141.00. PayPal has also assured me that Emastered is blocked from ever charging me again. PayPal is my hero. They have been wonderful to deal with.

They are a scam! Do not buy anything from them! They will not cancel your registration if not satisfied....

Pure bad reviews with you guys. They send me an email accusing me of sharing my account! Then they said they want it to speak to me before they investigate so i gave them my number, some how they knew they fuck up... so know they dont answer any messages. I want my money back!!!

BEWARE Of Emastered. They steal your money if you cancel. I have a huge email chain I can provide anyone. The email is between me and their main rep. I asked if I could cancel my yearly membership’s auto renew. When I asked this I was told they would keep my money for the year and cancel me entirely. I still had 9 months left on my yearly I had paid for. They canceled my 9 months without asking after and Im out nearly 200 dollars. Ive been working trying to see if I can get it back since they shouldn’t steal my remaining 9 months. here is what I recieved…

From eMaster’s Main Rep…

We are not stealing your money.

Read the terms of service and you acknowledge this at check out when you purchase the plan.

As stated on our terms:

Annual Plus and Annual Professional accounts are billed immediately and are not refundable. IN THE CASE OF A CANCELLATION OR DOWNGRADE OF A Professional OR Plus PLAN NO REFUND WILL BE ISSUED FOR PARTIAL YEARS OR PARTIAL MONTHS. You may cancel your Plus or Professional accounts at any time however, and the cancellation will be instant.

This does not tell you you can’t cancel autopay without loosing all of your money and months you paid for.

Long story short…. If you want to use online mastering use LANDR or any other. LANDR is chosen in blind tests with real Mastering engineers about 80% over eMastered. LANDR is only chosen 4% less than a professional master engineer in a blind test.

Don’t get the company (remastered) with worse results, same price, horrible customer service, and will steal your money should you decide they shouldn’t auto charge your card. BTW they charge your card nearly a month in advance so if you cancel you lose a month you paid for.

LANDR has no penalties to cancel and you get the rest of the time you paid for without them sending vindictive emails.

Ozone 8 is also chosen far more often then eMastered mixes are. Plus you can rent to own through Splice or Sweetwater for cheaper than eMaster will charge you for an inferior product with the added plus of not being stolen from when you realize Ozone or LANDR get much better results.

A week ago I came across a website called emastered.com. It offers online mixing and mastering of music for its customers. There's an option to try out the program on the home page for free, and listen to a sample of the newly mastered version of the song you submitted. I decided to purchase one of the deals on this website. The deal I agreed to is described on the website as the "$15/month Professional" plan. I purchased this deal and began to use the program only to find out I wasn't happy with the results. So, I then cancelled my subscription to the plan. A few days later I was notified that my bank account had been overdrawn because of a loss of $180. I come to find out that this transaction was from the e-mastered website. I go to check the website to find out that there's a small fine print under the $15/month deal that reads "$180 billed annually". This website offers an online chat that connects you to someone that does customer service for the online product. I ask this system why the deal says "$15/month" in big bold print if they're just going to take $180 instead? Why not have the deal just say "$180/year". The person in customer service said that the deal was presented in such fashion to show how much money I would be saving compared to the other deals the website offered. Even though I cancelled my subscription to the site and cancelled my card I was told that I would not be able to receive a refund because I have used the program more than the allowed limit in order to receive a refund (which I am aware of and don't have an issue with). But, I'm not expecting a refund for that reason. I want a refund because of the purposely misleading titles of the offers on this site. I've even read other complaints online about this company for the same reasons as what I've experience with them and now I know that I'm not alone.

eMastered is a SCAM! They lure people in to pay for an annual plan, offer a 14 day satisfaction guarantee and do not fulfill their end of the deal. I tried mastering with these guys, and after going through 3 tracks, they all sounded horrible. I asked for a refund and to cancel the subscription within the 14 day period. They then proceeded to continue charging me a monthly payment. I would never recommend eMastered or their services and their client service is dodgy at best. I have never dealt with a poorly run company which is out there to prey on unsuspecting people. The Universe always has a way to balance itself out.

Such scammers. I hope they go down for this debauchery.

This is an unethical business model and you can tell these guy need the money really badly. They provide a terrible service, their masters are crap quality and unusable.

I hope this scam artist "Smith" gets what is coming to him. I have never experienced such a scammer in my life.

Around May 2018, I ordered a monthly plan of $19 from them called Advanced Pro plan. They have other plans, one of which are for monthly and the other for annual. I knew I was not going to be needing this but only for the current month so I paid for the cheapest plan that was listed for months instead of the one for $29 a month.

Little did I notice the small print they added on part of their plans until now when I see it still charging on my bank account. They made it sound convincing that you'd get your money back if you don't like before 14 days but you have to look closely on their plans as it's all deceitful (esp. monthly plans).

Their so-called "Best Value" plan and the plan which costs lower than that called Advanced Plus are both in the monthly plan along with Professional. What gets me is the Professional plan states $29 billed monthly but for the rest, they trying to charge annually.

So what that means is that even though all those plans are monthly, they're being sly to continue charging customers even after which they try canceling and stating it's written under their terms as a 12 month "Contractual Subscription or commitment contract option." 

Most consumers are not gonna be looking into that. Like me, if I have known this I would not have purchased it, but because of how unorganized their plans are and they way they have it small print, I couldn't tell the difference either way whether I saw it or not prior to making the purchase. And now even though I've canceled this it still states I'd had to pay the additional monthly charges an annual commitment.

I've recently tried contacting support about this already and the only I could get in contact was this guy called Smith who pretends he is sympathetic about what happened by saying he apologizes for the inconvenience, yet the first then he does is ask me "what makes me think to quit?" I already knew right then and there that it's gonna be another fight so I went ahead and already disputed this with my bank.

So I told him to answer my question first regarding if the charges will stop appearing on this *** commitment they had fine-printed. A day later he replies, " Hi there,

Sorry to hear that you’re unsatisfied with your recent purchase. You purchased an Advanced Pro payment option, which split your annual payment of $220 into 12 monthly payments of $19 each. This is outlined clearly on our pricing page for the plan itself, as well as our terms of service on our website:

Please be guided with our Terms of Service https://emastered.com/terms

Multi-Month and Annual Contract, Automatic Renewals

eMastered offers a commitment contract option, which is paid monthly for twelve-month cycles ("Contractual Subscription"). Currently, these plans are called the Advanced Pro and Advanced Plus plans ("Advanced Plans"). A customer who purchases an Advanced Pro or Advanced Plus Plan is billed every 30 days for twelve full months ("Contract Term").

At the end of the Contract Term, Advanced Plans will renew automatically, and the payment method on file will automatically be re-charged with the same Contractual Subscription the customer initially purchased. This can only be avoided if the customer requests not to auto-renew, or cancels their Contractual Subscription before the contract is set to renew via their account settings within eMastered's website.

Advanced Plans are non-refundable, and by purchasing an Advanced Plan the customer agrees to the Contractual Subscription and Contract Terms outlined in our pricing page.

If a customer attempts to violate the terms of Contractual Subscriptions, such as disputing the recurring charges / issuing a chargeback with their bank or payments provider or other method, or even avoiding previously agreed upon payments for their Contractual Subscription, the customer will be responsible for all charges and fees incurred in resolving the unpaid debt amounts.

Let me know if there's anything else I can help you with!"   

So now the real truth is out. Not only was I gonna get charged back to back monthly as an annual commitment, but then it was gonna auto-renew itself unless I canceled before the next contract begins. How bogus is that?! 

I've already gone ahead to get issued a new card. I dare Smith to challenge me if he ever tries making me pay an unpaid debt. So I told him to go ahead and do whatever he has to do even deleting my account. But I know one thing, I know what I originally paid for and the customer is always right but since he doesn't want to do right by handling this in the right manner on how it should've now the truth is out there. AVOID THIS SCAM AT ALL COSTS!!! There are better services out there that give you audio remastering for free.