horrible, they are manipulative.. offer a free mastering to get you excited but once you get going you notice the limitations of controlling the master settings which are comprised of presets that wont automatically work for every song. Once you realize these limitations this service becomes useless. Their paid options are: either yearly at $156 OR monthly at $19/ month. The catch is if you choose to pay monthly you are obligated to use the service for 12months (I wish I could screenshot the site where it says this as it is completely cut off and you wont notice it at all). I only needed it for 2-3 months for a client but I realized this service sucks after 3 months and asked for refund only for the previous month, which they denied stating that they cant refund until the entire 12 months have gone by. Please tell me where else this makes sense in the world? So if your reading this stay away unless you are willing to deal with them for at least 12 months. Ive instructed my bank to not process any of their transactions

what a con I pay 169 for a year then ask for a full refund which they pay and then take out of my bank again I try to get them to pay me a refund again and they don't reply and this was a year and a half ago with no repayment for something I never even used

If I could give them negative stars I would. Last month I paid for a subscription and received 10% off to try it out. Within one master or two I was just unsatisfied and unsubscribed the same day and never used it since. This morning they take $17.10 out of my bank account for subscription I no longer had. I sent them an email and they tell me. "However as a one time courtesy, we removed your contract and canceled your account but no refund will be issued. We apologize for the inconvenience and let me know if there's anything we can help." The thing is I did not have a subscription for them even charge for or cancel because it should have already been canceled a month ago and I should have gotten a refund now they owe me two refunds and not trying to give me anything

They will hoax you into a yearly commitment after you cancel. They have their service listed in “monthly billing” tab but it’s for a year. They don’t care when you complain. The service isn’t bad but they are deceptive and scam you out of more money. Been trying to cancel forever and keep getting billed. I am reporting them to the BBB and have taken up a complaint with my credit card company.

SCAMMMERRRRRR

Their service might be good for some but they are just a scam.
Their policy clearly writes that all subscriptions can be cancelled within 14 days and 100% money will be refunded. I believed that and chose the 1 year package where it is billed monthly. After playing around with one or two audios, I didn't liked it much and tried to cancel the package but it then says its a 1 year package and even though cancelled, it will charge monthly for 1 year.

WORST EXPERIENCE I've ever faced. Why the hell don't mention that in their policy?????
Just waste of money and not useful.
Everytime my money gets deducted from my bank, I will the bad time when I opened its website.

SCAM Worst experience ever!

Signed Up and immediately regretting it ever since. If I could give 0 stars I would.

Also Customer Service doesn’t give damn about you and are only looking to milk you for more money.

They just billed me after I cancelled the service a year ago while in the "trial period" I could get better results on my own using my recording software. Stay far far away from these crooks!! They need to be shut down!!

I paid a year in advance for their service and it stopped working. When I tried to get the problem fixed, they refused to help sending me way behind. My service suddenly stopped working shortly after I paid them a year in advance. I had been a customer for two years. They would not help me fix the email issue causing me to use another service and as of now, they will not return my money. Great service, but horrible customer service. I am still trying to use their interface, but they will not fix the issue. Now I have to explain to my clients why I am so late delivering my finished work to them.

TAKES 2-3 HOURS TO UPLOAD 1 TRACK, THEN RECEIVES ERROR MESSAGE. REPEAT PROCESS UNTIL IT UPLOADS. ONLY 20% OF MY FILES ARE ACTUALLY UPLOADED.

User's recommendation: TRY ANOTHER MASTERING COMPANY.

Signed up for a year worth of mastering services in June of 2019. All was good. June of 2020 came, I decided not to fund my PayPal account to renew another year. We are in a pandemic after all. 6 months later, after having completely forgotten about them, they suddenly pull a year subscription from my PayPal.

I immediately filed a dispute with PayPal. This dispute was closed within 3 hours, so PayPal was no help.

I then spent literally an entire day trying to get a refund, just be given the run around over and over. They ended up giving me a 52 dollar refund, out of the 72 they pulled because PayPal apparently charged them. I don't believe this for a second, as PayPal had closed my dispute the day the payment went through saying the seller had the right to do what they did, because I had given them permission back in 2019.

The dispute was closed. An absolute scam!

The tactics they use to lure people into a long term contract is unbelievable. As someone said, how are they still in business? Just lost my money to these thieves. They are no artists. Do not use them for your sanity. Better off finding a human engineer.

All of the one star reviews are very VERY accurate. The product itself isn’t a scam but the way they conduct their business DEFINITELY a scam. If you notice, most of the complaints here are regarding Billings. I agree 100%. Just experienced it. Never giving these guys any more business. Stay away