A week ago I came across a website called emastered.com. It offers online mixing and mastering of music for its customers. There's an option to try out the program on the home page for free, and listen to a sample of the newly mastered version of the song you submitted. I decided to purchase one of the deals on this website. The deal I agreed to is described on the website as the "$15/month Professional" plan. I purchased this deal and began to use the program only to find out I wasn't happy with the results. So, I then cancelled my subscription to the plan. A few days later I was notified that my bank account had been overdrawn because of a loss of $180. I come to find out that this transaction was from the e-mastered website. I go to check the website to find out that there's a small fine print under the $15/month deal that reads "$180 billed annually". This website offers an online chat that connects you to someone that does customer service for the online product. I ask this system why the deal says "$15/month" in big bold print if they're just going to take $180 instead? Why not have the deal just say "$180/year". The person in customer service said that the deal was presented in such fashion to show how much money I would be saving compared to the other deals the website offered. Even though I cancelled my subscription to the site and cancelled my card I was told that I would not be able to receive a refund because I have used the program more than the allowed limit in order to receive a refund (which I am aware of and don't have an issue with). But, I'm not expecting a refund for that reason. I want a refund because of the purposely misleading titles of the offers on this site. I've even read other complaints online about this company for the same reasons as what I've experience with them and now I know that I'm not alone.

eMastered is a SCAM! They lure people in to pay for an annual plan, offer a 14 day satisfaction guarantee and do not fulfill their end of the deal. I tried mastering with these guys, and after going through 3 tracks, they all sounded horrible. I asked for a refund and to cancel the subscription within the 14 day period. They then proceeded to continue charging me a monthly payment. I would never recommend eMastered or their services and their client service is dodgy at best. I have never dealt with a poorly run company which is out there to prey on unsuspecting people. The Universe always has a way to balance itself out.